Trainings
The Write Stuff: The Do's and Don'ts in Business Writing
The global workplace requires us to develop our communication skills, especially in a world where face-to-face communication is slowly declining. Regardless of your field, position, or area of expertise, being a good communicator is essential in advancing your career. Business communication may occur in various ways, including emails, reports, updates, and other business documents, and having good writing skills are necessary to accomplish any of them. Whether you communicate with people inside your company, like colleagues and executives or outside clients, how you write may positively or negatively impact your career and the company you represent.
So if you’re struggling to compose and respond to different business communication, we’ve got you covered! Learn how to make a good impression in your business writing and improve your overall business communication skills!
LEARNING OBJECTIVES
At the end of the training, participants will learn, practice, and employ a structure for:
· writing email, short reports, updates
· responding to irate email
· setting expectations with client
· making apologies
WHO SHOULD JOIN?
Open to all employees who have difficulty composing and responding to different emails
LEARNING OUTLINE
· Foundations: Mindset and Culture
o Event, Experience, Emotion, Expression
o Victim, Villain, Victor
· Wonder
o Identifying the audience
o Gathering information
o Listening
o Asking questions
o Defining purpose
· Rough Draft
o Context, Challenge, Conclusion (CCC)
o Inverted Triangle
· Improve and Tighten
o The 7Cs of written communication
o Grammar Refresh: Parts of Speech
· End Draft
o Final proofing
o Peer review
o Email etiquette
Our Resource Speakers
Vina Vidal Vicente
Vina Vidal Vicente is a Program Designer, Facilitator, Stakeholder Engagement specialist, Communications and Public Affairs strategist, certified English Grammar instructor and a blues singer. Vina has worked in expert and leadership roles in various industries, including print media, government, non-government / advocacy, education, and, most recently energy and shared services. In her 20 years in the workforce, Vina has cultivated a skill in connecting with various roles in an organization, ranging from senior executives to junior professionals.
Christine Del Rosario Bata is currently an Internationally Certified Executive Life Coach who trained with the Coach Training Academy under the expert guidance of Dr. Randin Brons, PhD., C.M.H., M.S.L.C and Steven Kiges, Certified Master Life Coach, Christine specializes in Career, Executive and Corporate Coaching. Her 20+ years of corporate experience offers clients a powerful resource system to keep them motivated, move on the right direction, and help them look at where they are now vis-a-vis where they like to be and help bridge the gap.
Christine Del Rosario Bata
